Return & Refund

Return Policy

Welcome to our site! All our products could return for free within 30 days for some reason! Please follow the reasons below for more details.

Claim

The return policy is only suitable for our official site product with a 1 year warranty, but we will not take any responsibility for other websites that sell our brand products.

Support free Return reason:

  • Arrived damage

If your product is damaged on the way, it's our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.

 

  • Missing part

If your product parts missing, we can send you the replacement parts for you or partially refund you firstly, if your product's parts are infecting your product function. You can't repair it by yourself or the local technique person, and we will replace a new item for you.

 

  • Wrong item sent

If you received our product not the same as the product listing obviously, you could send the product photos to us; we will return for you or send a new one,which depend on your choice.

 

  • Doesn't work or defective

 

When you received the product that does not work, you can ask our customer service for the problem; we will give you the related technical reply; if it still doesn’t work, you can ask for a return. When you received the product is defective, and you can ask our customer service to give you technical support or solution, if you can repair it by yourself or local store, we will provide you with some compensation.

 

Freight Bearing

For these conditions mentioned above.

we (Amarine.store )will bear the freights shipped product from our customers to us if return. We will make 100% refund when we receive your package.we will email you when once processing your refund.

We (Amarine.store) will bear the round trip freights if you want to exchange the products.

 

Not support the free return:

 

  • Arrived late

 

If you wait for the product for a long time and don't want it, we apologize for the situation occurred. Due to our products are heavy ones, the processing delivery time is more than the light package.

 

If the product is out of stock and you received it late, we can make some compensation for you, such as reward you the coupon code or a few partial refunds.

 

  • Change mind

 If you change your mind or want to change to another product.

 

Freight Bearing

For these conditions mentioned above.

The buyer will bear the freights shipped product from our customers to us if return. We will make 100% refund when we receive your package.we will email you when once processing your refund.

The buyer will bear the round trip freights if you want to exchange the products.

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How to return the original product?

You can ship it to our US warehouse, you will need to prepay the shipping charge. 

Our US Warehouse address following:

Ricky Wu - G1
1388 W Foothill Blvd 
Azusa, CA 91702

 

Refund policy

Every product is backed by a 12-months warranty and a 30-day return policy from the date of purchase. Exceptional circumstances will be listed clearly in the listing. If you need to return a product and get a refund, please contact us for a free shipping label and ship it back.

 

Satisfying Guarantee for Every Purchase

Dear customer, If you are not satisfied with an item purchased from Amarine, please contact us before applying for a return or refund. A prompt exchange should be issued within 30 days of delivery in original packaging and with proof of purchase from Amarine.

All returns must be pre-approved. Unauthorized returns will not be accepted.

Check twice to confirm the item not works and contacts our customer service representative, let us know the detailed problem and send us some pictures for confirmation.

The same warranty is provided for replaced products and the returned ones.

 

If you are shipping the product

Carefully pack the item(s) in the original package.

Stick the shipping label we offered on the outer

The refund would be processed after the item is received by our warehouse staff, which is confirmed to be unopened and in good condition.

For assistance on return, please send a message to service@amarine.store

You should ship the item back to our warehouse, and you must choose the right warehouse. If you don't know the correct warehouse, please contact us. 

 

How long you will receive the refund money?

If you pay by the credit card, you will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time).

 

If you pay through the Paypal, you will receive the refund on time after you receive the refund email.

 

Our shop doesn't charge the processing fee.

No-restocking to be charged to the consumers for the product's return.

 

Notice:

If you have any question, please contact us:

Tel: +1 (626)-803-8547

Email: service@amarine.store